1. Monthly account terms are available to established retailers only at the company’s discretion.

  2. For invoiced accounts, goods invoiced between the first day of the month, and the last day of the month are due for payment by the 30th of the month following.

  3. Any claims for shortages of delivery or credit requests must be made within 5 days of receiving the order.

  4. Orders are held if an account becomes overdue. VAT strictly nett.
  5. For customers paying with a payment card through our website, we will refund any difference that may be owed as a result of products becoming out of stock after a payment is submitted. The refund will be made to the same card which was used for payment, as soon as is practically possible, and usually within 48 hours. (excluding week-ends and bank holidays).

    We accept the following payment methods:
    We accept Visa cards We accept Visa Debit cards We accept Maestro cards We accept MasterCard cards
    Visa Visa Debit Maestro MasterCard

  6. Orders are despatched by express carrier. Normal delivery is between 24 and 48 hours, but may be longer for destinations outside the UK. For deliveries outside the UK, Channel Islands and Ireland, carriage is charged at cost.

  7. Prices quoted exclude VAT.

  8. VAT – all sewing accessories, craft items, gifts and yarns are taxed at the standard rate. Books and some publications are zero-rated.

  9. Every effort is made to ensure accuracy of information, but no liability can be accepted for errors of fact or opinion. E&OE.

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